You can visit our website without revealing who you are or providing any personal information about yourself. If you do submit any personal information, for example to request a call back, this information will be processed to respond to your request. We try to be as open as possible in terms of giving people access to their personal information. You can find more details on how we use personal information in our privacy notice.
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To make a request to Carroll & Partners Ltd for any personal information we may hold, you need to put the request in writing and address it to our Data Protection contact.
If we do hold information about you, we will disclose this to you. We will be able to correct or delete inaccurate details and notify any third parties recipients of the necessary changes. We do regularly delete data that is no longer required.

We are committed to providing you with a high quality service and we want to make sure that we maintain this at all times. If you have any questions or concerns about your policy, please contact the broker or agent who arranged cover for you.
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If you have any questions or concerns about the handling of a claim, you should in the first instance contact the broker or agent or the entity who arrange cover for you.
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In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to us, as we act as agent of the insurers. We will send you full details of our complaints procedure upon request:
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Complaints

Carrolls
75 King William Street
London
EC4N 7BE

complaints@carrolls.co.uk
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Upon receipt of a complaint (or upon your specific request), we will provide you with a copy of our complaint handling procedures. We will endeavour to investigate and resolve your complaint promptly and fairly in accordance with our procedures.
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Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
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Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent ME4 4RN. Tel No: 0207 327 5693. Fax No: 0207 3275225. Email: complaints@lloyds.com. Website: www.Lloyd’s.com/complaints
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If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
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The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone:0300 123 9 123 or 0800 023 4567. Email: complaint.info@financial-ombudsman.org.uk. Website: www.financialombudsman.org.uk
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If you have purchased your policy online you can also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is:http://ec.europa.eu/odr
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If you take any of the action above, it does not affect your statutory right to take legal action.